Contact us

Cancellation Policy: Please note that all cancellation requests must be submitted in writing to our reservation department at reservations@thehydehotel.com Cancellations will only be effective once we have acknowledged receipt and confirmed the said cancellation.
• Bookings cancelled between 05 January and 21 December, are subject to a 50% cancellation fee on the booking value of the entire stay if cancelled within 3 – 7 days prior to the arrival date.
• Bookings cancelled between 05 January and 21 December, are subject to a 100% cancellation fee on the booking value of the entire stay if cancelled within 48 hours prior to the arrival date.
• Bookings cancelled between 22 December and 04 January, are subject to a 50% cancellation fee on the booking value of the entire stay if cancelled within 14 days prior to the arrival date.
• Bookings cancelled between 22 December and 04 January, are subject to a 100% cancellation fee on the booking value of the entire stay if cancelled within 7 days prior to the arrival date.

Children are Welcome at The Hyde Hotel
Children staying in a room by themselves will be charged the full adult rates.
A maximum of 1 infant, up to the age of 2yrs can share any Suite with parents, there will be no supplement charge
for the use of a cot.
A maximum of 2 Children, 3 – 12yrs can share a Deluxe or Executive Suite with parents, a supplement of R200 per
child per night will apply.
A maximum of 2 Children 13 -17yrs can share an Executive Suite with parents, a supplement of R400 per child per
night will apply.
A person 18yrs and older sharing with 2 adults will be considered an adult and can only be accommodated in an
Executive Suite, a supplement of R800 per additional adult per night will apply.
If 1 adult and 1 child is sharing one room, the double occupancy rate will apply.

Check in Time – 14:00
Check out – 11:00
Late deparature will be charged at R100 per hour after 11:00

Complimentary secure undercover parking is available at the hotel.

We have 24 hour reception

We have complimentary uncapped Fibre throughout the hotel.

H13 – 12pm – 10pm
Skye – 12pm – 10pm

Due to limitations in capacity there is a R150 charge paid on entrance to the hotel for visitors seeking to use the pool as well as a R150 deposit for use of a towel. Visitors will then receive a bangle which will grant them access to the pool. The R150 deposit will be refunded when towels are returned to the front desk. 

Outside visitors to to the hotel are encouraged to bring their own towels